Check your policy
The claims team checks your insurer, benefits and the planned visit.
Let’s make insurance simpler.
Our claims team can check your policy and explain direct billing or reimbursement before your visit.
Check my insurance
Tell our claims team your insurer. They check your policy before your visit.
Chat with our claims teamWhatsApp · send your policy details securely when askedBEFORE YOUR VISIT
Have these ready.
- Passport or national ID
- Your travel insurance policy
- Flight ticket or travel itinerary
- Insurer claim forms, if supplied
Share documents directly with the clinic using the method the team confirms.
A CLEARER PATH TO CARE
How the process works
Confirm the arrangement
The team explains whether direct billing applies or payment is needed.
Keep your documents
Ask for your medical report and itemised bill for any reimbursement.
Direct billing
Available where there is an agreement with your insurer and approval for your treatment. Exclusions, excesses and uncovered items may still be payable.
Pay & claim
If direct billing is not available, you may pay the clinic and request reimbursement from your insurer. Reimbursement is subject to your policy.